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Warranty Question & Answer


What is Covered Under Warranty and for How Long ?

CNC guarantees that any product sold by CNC will be covered under Warranty and free of defects for a period of one year from our original invoice date. All parts and labor are covered under this Warranty. CNC provides a complete one-year "ON-SITE” WARRANTY on our computer systems at no additional charge, with the option for an extended warranty covering up to five years. The superior quality of our systems and components is assured by using only the finest components in name brand computer hardware and by our rigorous testing procedures; this pre-testing policy keeps hardware failures to minimum. Our experienced professional staff takes pride in providing our customers with a superior level of computing products and technical services, CNC provides only the finest quality computer systems to our customers.

How is a Service Call Handled ?

End users place a service call to initiate repairs. Our technicians will attempt to diagnose and correct problems via the telephone locally, and determine whether the problem is hardware or software related, and then, what solutions are appropriate to clear up the problem through direct phone support. In the event that it is determined that a hardware failure has occurred, we will set up an appointment to dispatch a technician to go on-site and repair the equipment.  If the equipment is diagnosed as irreparable on-site, the equipment will be taken back to our service facility for completion of repairs. CNC is not responsible for lost data or additional repairs due to the installation or use of unauthorized components, misuse, neglect and/or any warranty specifications not complied with, as described in our Return Merchandise Authorization “RMA” policy.  We back our products and services with local guarantee and local technical services, and you can be assured that every step will be taken to ensure the appropriate steps are made to correct any computing problems as quickly as possible.

What is Our Normal Response Time ?

After the initial service call has been diagnosed as an "On-Site" service call, our technicians will schedule an appointment to dispatch a service technician to your location within 24 to 48 hours.  If the end user is located outside of our normal service area, calls will be made within 72 hours.  CNC’s business hours are Monday through Friday, 9 AM to 6 PM EST. (Holidays Excluded.)

Who Will Perform the Service Work ?

As the original selling dealer, CNC is the authorized service center for all computing equipment sold to our clients. We supply local expertise technical services on all computing, network, and peripheral equipment, therefore, expediting repairs of any equipment or components to ensure complete customer satisfaction.

What are the CNC Warranty Specifications ?

CNC warranties that the original purchaser of our computing equipment, including any and all additional products sold, will be in good working condition and free from defects for three years (parts & labor) from the original purchase invoice date. Extended warranties are available at the customer’s request for up to five years. Should the products, in the opinion of CNC, malfunction during this period, we will repair or replace the defective products at no charge. This exclusive  program is for original CNC customers only, with an original CNC purchase invoices only. The repair and/or replacement of products will be furnished on an exchange basis and will be either new or remanufactured. All products returned for replacement will become the property of CNC. This does not cover repair or replacement of any product damaged through accident, disaster, misuse, abuse, neglect, or non-CNC authorized alterations, components, modifications, and/or repairs. The CNC RMA policy is that only our Certified Technicians shall make the final determination as to the existence or cause of any alleged defect. This applies to hardware products and components only. This is in lieu of any other warranties, whether expressed, written or implied. In no event, will CNC be liable to the buyer or end user for direct, indirect, special, or consequential damages, such as loss of profits or business opportunities, in no event, shall CNC’s liability exceed the current market value of the product as stated on the original invoice. CNC will not be responsible for any lost data due to circumstances beyond our control, each user/server should practice regular back-ups of all system data and confirm that all data is stored properly  for use in emergency recovery situations.

What About Maintenance Service Contracts ?

We offer On-Site and Off-Site maintenance service contracts for authorized CNC equipment and existing equipment not originally purchased from CNC. Our maintenance service contracts are available on a monthly, quarterly, semi-annual or annual basis, with on-site or off-site technical repair service policy.  We offer a free on-site maintenance survey to determine repair or replacement cost for your computing or network equipment, annual maintenance, technical servicing and optimization of existing computer and network resources. Call CNC today for superior quality products, competitive prices and local technical services.

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